We accepts our user's refund request. The user should notify us of the refund request by email and give us 14 days to complete the refund. Please note that your account balance is actually divided into two accounts, which are Cash Credit and Bonus Credit. Cash Credit is the amount that you actually pay while the Bonus Credit is the amount you get with our coupon and special offers. We will charge your fees proportionally from these two accounts . You can visit our website to view your accounts. If the customer claim for a refund, we can only refund the remaining amount in the cash credit account, and we will deduct the corresponding amount in proportion from your bonus credit account.